Sports / Live
These terms set out the rules that govern your account on ai88, including how we handle your data, what actions are available to you, and where this policy applies. Access to our platform — including sports betting markets, slots and live casino tables — is subject to local law and is available only where local regulations permit.
This policy covers every interaction tied to your ai88 account — from the moment you register through to transactions processed via DuitNow, FPX or GrabPay. We collect account details, session data and transaction records for the purpose of running the platform and meeting our operational obligations. Data we hold is used only for account management, fraud prevention and service delivery. We do not sell your personal data to third parties, and we share it with payment processors only to complete transactions you initiate. Retention periods vary by data type: transaction records are kept for the duration required by applicable financial regulations, while account profile data is held for as long as your account remains active. If you close your account, we will retain only what applicable law requires and remove the rest on a rolling schedule. Where any section of this policy conflicts with a specific jurisdiction's law applicable to you, the local law takes precedence for residents of that jurisdiction. Availability of the platform itself — including sports markets, the casino lobby and payment rails like FPX and DuitNow — depends on local law and is accessible only in eligible regions. If you are uncertain whether access is permitted where you are, check the eligibility conditions shown at account registration.
DuitNow transactions are processed through our integrated payment layer.
FPX online banking transfers are recorded and available in your account history.
GrabPay payments appear as itemised entries in your wallet statement.
Not every element of your experience falls under the same policy rules. The table below clarifies what sits inside our direct policy, what relies on third-party terms, and where account settings govern behaviour rather than this document.
Login credentials, session management and account-level security fall fully under this policy. You can review and update your access details from the account settings page after login.
Deposits and withdrawals via DuitNow, FPX and GrabPay are covered here for data-handling purposes. The payment rails themselves operate under the terms of the respective payment providers.
Game content from studios such as Pragmatic Play, PG Soft and Microgaming is governed by each studio's licensing terms. We make those titles available in the lobby; the studio remains the rights holder.
Links or integrations pointing to external platforms — including any linked sports data feeds — fall outside this policy. We cannot control the terms or data practices of third-party services you access independently.
You have several practical rights over the information we hold on your account. Reviewing your transaction history is straightforward: log in, head to the wallet section, and every deposit and withdrawal — whether through FPX, DuitNow or GrabPay — is listed with its date, amount and status. If personal details on your account are incorrect, you can update them directly from the profile settings page; fields that require identity verification will prompt you through the steps shown there. For data held outside your direct view — such as session logs or retained records — you can raise a request through our support channel and we will respond within the timeframe stated in the response we send you. Requests to delete data we are not legally required to retain are handled the same way. We aim to acknowledge every request and give you a clear next step rather than a generic confirmation.
Log in and open the wallet section to see a full transaction history, including all DuitNow and FPX entries.
Profile settings let you update name, contact details and verification documents. Follow the steps shown for fields that require re-verification.
Contact our support team to request a copy of data we hold that is not visible in your account dashboard, or to ask about retention periods.
Where we are not legally required to retain data, you may request its deletion. Submit the request through support and we will confirm what can be removed.
Legal and data queries follow the same contact routes as general account support. Use the channel that suits your situation — live chat for quick account-level questions, email for formal data requests that require a written record.
Open the chat widget from any page after login for account policy questions. Responses are handled by our account support team.
Send formal data requests or legal queries to our support email address shown in the account help section. We respond with a written acknowledgement.
The help section inside your account dashboard lists current contact options and documents the steps for common policy requests.
Security and data handling are operational matters, not abstract commitments. Here is how each area works in practice on ai88.
Personal data is used only for account management, transaction processing and fraud prevention. We do not use it for third-party advertising, and we do not share it outside of what payment processors require to complete your DuitNow or FPX transactions.
We use session cookies to keep you logged in and functional cookies to remember account preferences. Analytics cookies are separate and covered in the cookie notice accessible from the account settings page.
Account access is protected through the verification steps shown at login. If you suspect unauthorised access, update your credentials immediately from the security section in account settings and contact support through live chat.
To update consent preferences, request data corrections or ask about retention, use the support contact paths shown in the section above. Formal requests receive a written response confirming the action taken.
The questions below cover what we hear most often about account rights, data practices and how to act on them.
Yes. We cover how we handle the data generated by your DuitNow and FPX transactions — what we store, how long we keep it, and who can see it. The payment rails themselves operate under the terms of DuitNow and FPX as payment providers.
Transaction history and account details are visible directly in your account dashboard after login. For session logs or retained records not shown there, contact our support team with a data request and we will confirm what is held and how to access it.
Log in and go to profile settings. Most fields are editable directly. Fields linked to identity verification will walk you through the verification steps shown there before saving changes. If you are unable to update a field, contact support and they will assist.
Access depends on local law and is available only in eligible regions. The eligibility conditions are shown during account registration. If you are uncertain about access in your location, review the conditions shown at that step or contact support for clarification.
Transaction records are retained for the period required by applicable financial regulations. Other account data is removed on a rolling schedule after account closure. If you want to know the specific retention period for a data type, send a request through our support email.
Update your login credentials immediately from the security section in account settings. After securing the account, contact our support team via live chat or email so we can review recent session activity and assist with any further steps shown in your account history.