Sports / Live
When you access ai88 and move between sports markets or casino categories, we collect certain account and transaction data to keep things running smoothly. This policy explains exactly what we collect, why we collect it, and what choices you have — so you know where you stand before you log in.
This policy applies to all data collected when you use the ai88 platform, whether you are browsing sports odds, exploring the casino lobby, or settling a payment through DuitNow, FPX or GrabPay. Data we collect includes registration details you provide at account creation, transaction records tied to your wallet activity, and device or session data generated when you navigate between sections on mobile or desktop. We collect this data to operate your account, process payments through the local rails configured on this platform, and respond to account queries. We do not sell your personal data to third parties. Where we share data with payment processors — for example, when a DuitNow or FPX transfer is initiated — that sharing is limited to what the transaction requires and governed by the processor's own data terms. Data handling practices are subject to applicable local law. Access to certain features, including payment processing, depends on your region and whether local law permits it. If you have questions about how a specific data point is used, the support path in this policy is the right place to start.
Transaction data shared with DuitNow is limited to what the transfer requires. No additional account data is passed beyond the payment instruction.
FPX transfers are processed through the bank's own secure channel. We retain a transaction reference on your account record for reconciliation.
GrabPay wallet activity generates a transaction log in your account dashboard. The log shows amount, date and status — viewable after login.
Not every part of your experience falls under the same data rules. Understanding the boundary between what this policy covers and what it does not helps you know when to check here versus when to consult a third-party service's own terms.
Login activity, session tokens and device identifiers generated when you sign in are covered. This includes access via mobile browser on any device you use to reach ai88.
Wallet deposits and withdrawals processed through DuitNow, FPX or GrabPay generate records covered by this policy. The payment rail's own privacy terms apply in parallel.
Pages you browse, game categories you open, and time spent in the lobby generate session data covered here. This is used for account security and service improvement, not for sale.
Payment processors, game content studios and any external links you follow operate under their own policies. We do not control how those parties handle data once a handoff occurs.
You have practical options for managing the data tied to your ai88 account. These are not abstract rights — each one maps to a step you can take through your account or by contacting support directly. Reviewing what we hold, correcting a detail that is wrong, or asking a question about how a specific record is used are all straightforward paths. Where local law grants additional rights over personal data, those rights apply to your account in eligible regions. The support team can walk you through the process relevant to your situation; response handling depends on the nature of the request and applicable requirements.
Log in to your account dashboard to see transaction history, wallet activity and session records. If a record looks incorrect, note the date and amount before contacting support.
Name, contact details and linked payment methods can be reviewed in account settings. For changes that require identity verification, support will guide you through the steps shown in your account.
If you want to know why a specific data point was collected or how long it is retained, send the question through the support channel with your account reference included.
For formal data requests — access, correction or deletion where permitted by law — contact the privacy support path listed in the support section below. Include your account details so the team can locate the relevant records.
If something in this policy is unclear or you need to act on a data request, the paths below connect you to the right place. Have your account details ready — it helps the team locate your records without additional back-and-forth.
Available through the account dashboard after login. Use this for quick questions about your transaction records or account data settings.
For formal data access or correction requests, use the email contact listed in your account's help section. Include your account reference in the subject line.
The help section in your account dashboard covers common privacy questions, data request steps and policy updates. Check there first for answers to standard queries.
Account security and data retention are part of the same commitment. Here is how each area works in practice.
We use cookies to maintain your login session and remember account preferences between visits. You can manage cookie settings through your browser, though disabling certain cookies may affect how the platform functions.
Login credentials are stored using industry-standard hashing. Suspicious login activity triggers an account flag visible in your security settings. Review the security tab in your dashboard to see recent access history.
Transaction records are kept for the period required by applicable financial regulations. Account data tied to an inactive account is reviewed on a rolling basis; the current retention schedule is available through support on request.
When this policy changes in a material way, the updated version is posted at this address and the revision date is updated at the top of the page. Continuing to use the account after a posted update constitutes acknowledgment of the revised terms.
Straightforward answers to the questions account holders ask most often about this policy.
We collect the registration details you enter — name, contact information and the payment method you link. Once active, your account also generates transaction records and session data each time you log in or complete a wallet action through DuitNow, FPX or GrabPay.
We share data only where necessary to process a transaction or operate the account. Payment processors like DuitNow and FPX receive transaction-specific data to complete a transfer. We do not sell personal data to advertisers or unrelated third parties.
Log in and open the account dashboard. Transaction history, wallet records and session activity are visible there. For a broader data summary or a formal access request, contact support through live chat or the email path listed in your account's help section.
Yes. Corrections to account details can be started in account settings. Deletion requests are handled through the privacy support path and are subject to applicable law — some records, such as financial transaction logs, are retained for the period required by regulation.
Transaction records are retained for the period required under applicable financial regulations in eligible regions. The exact schedule varies by record type. Contact support with your account reference if you want details about a specific record category.
Closing an account stops new data from being generated. Existing records are retained for the minimum period required by law, after which they are deleted or anonymised. The support team can confirm the current retention period for your account type at the time of closure.